Privacy Policy for PolicyLantern

PolicyLantern (“PolicyLantern”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the information you provide to us. This Privacy Policy explains how we collect, use, store, and disclose information obtained through the PolicyLantern Chrome extension and related services (collectively, the “Services”).

1. Information We Collect

• Authentication Information: Usernames, passwords, and authentication tokens required for logging into carrier portals.
• Usage Data: Data related to your interactions with the extension, including synchronization logs and carrier connection statuses.
• Technical Information: Browser type and version, operating system, and other diagnostic data necessary for service performance and security.

We do not collect unrelated browsing data, personal communications, or health information.

2. How We Use Your Information

• Authenticate and maintain secure connections with your selected carrier portals.
• Retrieve, process, and display policy status information.
• Provide alerts and insights through the PolicyLantern dashboard.

3. Data Sharing and Disclosure

• We do not sell, rent, or trade your personal information.
• We may share data only with vendors and service providers acting on our behalf under strict confidentiality obligations.
• As required to comply with applicable laws, regulations, or legal processes.

4. Mobile Information and SMS Consent

PolicyLantern may collect your mobile phone number and SMS consent when you submit a website form and voluntarily select the SMS consent checkbox. We use this information only to send informational, non-marketing text messages related to your account, alerts, platform activity, and other service-related communications.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS consent is not a condition of receiving our Services. You may opt out at any time by replying STOP, or get help by replying HELP. The terms of our SMS program are set out in our Terms of Service.

5. Security of Your Information

We implement reasonable technical and organizational measures to protect your data, including encryption of credentials during transmission and storage. While we strive to protect your information, no security measure can guarantee absolute security.

6. Data Retention

We will retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as legally required.

7. Your Choices

You may update or delete your carrier credentials via the extension’s settings or by contacting us directly.

8. Children’s Privacy

Our Services are intended for use by adults managing insurance brokerages and are not directed to children under the age of 18.

9. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Material changes will be communicated through updates on our website or extension notices.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:
PolicyLantern
Email: support@policylantern.com
Phone: +1 866-797-8850