A real agency. Real results.Real commission recovered.
See what happens when an independent brokerage stops manually checking carrier portals and lets PolicyLantern surface every pending cancellation in real time.
- 5,000+ policies monitored
- 115 pending cancellations caught
- $37,375 protected in 90 days
$500–$2,000
Average commission per saved policy
10+
Hours saved per week per agency
<1
Minute average setup time
90
Day 10× ROI guarantee
The hidden cost of missed cancellations in independent agencies
Before PolicyLantern, Family First faced three problems that quietly compounded every month. Some carrier portals didn't surface pending cancellations at all — no search, no filter, no alert. The team spent hours every week stitching together data from portals, emails, and notices, yet still couldn't say with confidence that nothing was slipping through. And they had no way to quantify what missed cancellations were costing the book.
Here is what happened when Family First Insurance replaced manual checks with PolicyLantern.
How Family First Insurance protected $37,375 in 90 days.
PROBLEM
Family First Insurance - Problem
Family First Insurance manages more than 5,000 policies across multiple carriers. Before PolicyLantern, the team had no reliable way to track pending cancellations - some carrier portals didn't surface them at all. Manual portal checks were inconsistent, and policies were lapsing before the team knew they were at risk.
IMPLEMENTATION
Family First Insurance - Implementation
The entire setup took under one minute. No IT team, no API integrations, no credential sharing. Agents installed the Chrome extension and logged into their carrier portals as usual - PolicyLantern began monitoring automatically from day one. A 30-minute White-Glove Carrier Setup mapped Family First's specific carrier mix and configured alert rules.
SOLUTION
Family First Insurance - Solution
PolicyLantern surfaced every pending cancellation across all carriers in one dashboard - before any policy could lapse unnoticed. The team stopped logging into multiple portals and started acting on real-time alerts instead. When a policy moved to pending cancellation, Smart Alert Routing sent the right team member ready-to-use Save-the-Policy scripts tailored to the cancellation reason.
RESULTS
Family First Insurance - Results
Within the first 90 days on PolicyLantern, Family First Insurance turned hidden cancellations into protected commission - and built a repeatable, system-based cancellation prevention workflow that no longer depends on one person's memory or inbox.
- 115 pending cancellations caught in the first 90 days
- $37,375 in commission protected through Revenue Protection Tracker
- Full visibility across 5,000+ policies in a single dashboard
- Repeatable, system-based cancellation prevention workflow
Brokerages Already Saving Policies With PolicyLantern
Cloie Watson
Service Administrator, Family First Insurance
“PolicyLantern has been extremely helpful in catching policies that are pending cancellation for a number of reasons that we typically would not be notified of. This allows us to alert our clients and reinstate policies before running into issues. Love it!”
